- Basic Conflict Management Skills.
A one day workshop which allows participants to develop the core skills
of conflict management - communicating effectively, assertiveness
and co operative behaviour - as well as providing an opportunity to
practice group problem solving techniques. Time is also spent identifying
participants individual conflict handling styles and allowing them
to discuss the consequences of the styles most commonly used.
- Conflict Management Skills.
A two day workshop introducing the basic skills of conflict management
as well as techniques of group problem solving and consensus building.
The workshop covers five modules - what is conflict?; effective communication
skills; appropriate assertiveness; group problem solving processes
and co operative power. In the course of these two days participants
are given the opportunity to identify their own conflict handling
styles and to examine the consequences of the behaviour they choose
to display. Participants are able to develop both their interpretive
and behavioural skills within a conflict situation. By the end of
the workshop participants will have gained interpersonal skills as
well as some proficiency in facilitating a process which contributes
to the successful long term solution of conflicts.
- Facilitation Skills.
This is a two day programme which provides participants with a thorough
understanding of the facilitation process and the role of the facilitator
within that process. During this time participants are able to develop
the interpersonal skills necessary for effective facilitation, such
as handling group conflicts, managing communication including restating
and reframing techniques, active listening and utilising questions
effectively. Time is also spent developing an understanding of group
dynamics, utilising group problem solving processes, time management,
motivation techniques and creating a democratic environment.
- Basic Mediation Skills.
A two day workshop which enables participants to develop the skills
of third party intervention. The learning is based on the assumption
that the intervention will be informal and the mediator will be known
to the disputants. As well as learning basic mediation skills and
processes (restating and paraphrasing, asking open questions, handling
anger etc) the participants are also given time to discuss and prepare
for the potential resistance to the process as well as how to ensure
- Negotiation Skills .
A one day workshop designed to facilitate the acquisition of skills
in interest based negotiation. The workshop process facilitates both
the development of personal skills i.e. assertiveness, asking open questions,
reframing and restating, as well as developing the participants understanding
of procedural matters. Participants are given scenarios relevant to
their particular environment through which to practice the various
techniques for dealing with difficult opposing negotiators. This
workshop is open only to individuals who have some prior basic conflict
management skills training.
- Effective Communication Skills.
This is an essential course for anyone for whom customer satisfaction
is an issue. This one day workshop is designed for individuals who
are required, in the course of their jobs, to deal with customers,
both within the organisation and outside of the organisation. The
programme is designed to impart the tools and techniques of effective
communication as the key to better service. Participants examine issues
around building rapport, asking questions and dealing with objections
as well as building effective listening skills.
- Trust Building for Teams.
This two day workshop is based on the premise that organisations and
institutions can only ensure an inclusive and sustainable future when
team members trust and respect each other. The objective of the workshop
is to facilitate dialogue and co operation amongst team members in
order to develop a common vision and a shared mode of interaction.
Time is also spend examining techniques which ease the consultative
process and ensure collaborative decision making.
- Making Participative Management Work.
A practical one day workshop which provides managers with the opportunity
to examine how participative management can become reality without
sacrificing performance. Participants identify the core behaviours
and skills of participative management through the course which covers
both the underlying theories as well as the interpersonal skills necessary
to engage staff in a consultative process. At completion of this workshop,
participants will have a clear understanding of both what it means
to manage participatively and of some strategies to ensure the success
of such an endeavour.